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Refund Policy

You may return your Lighted Image LED illuminated mirror within 30 days of delivery for a refund. You will receive a refund for the cost of the LED mirror as long as it is in its original condition, with all the packaging and has not been installed. Our return policy also includes if the lighted mirror was faulty or defective in some manner. We strive to look after our customers and will assist you with getting the mirror back to us by providing you with a return shipping label at no cost to you. Contact Us for more information. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
 
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Alternatively, you can email us at sales@lightedimage.com requesting a refund; please remember to include as much information about the initial purchase including your Order ID number and the reason for your return. We'll notify you via e-mail of your refund once we've received and processed the returned item.


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