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Shipping/Returns

Shipping

We can ship our Lighted Mirrors to virtually any address in the Continental United States; Please contact us for shipping information to Hawaii and Alaska. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping destination. We ship all our mirrors the same day (if ordered before 12pm EST) or next business day through FedEx. Once your LED Mirror has been processed, you will receive a confirmation email through our system that contains a tracking number. You can begin tracking the status of your LED Mirror the evening that you receive the shipping confirmation email. You should expect to receive your Lighted Image LED Illuminated mirror within 1-6 business days once it leaves our warehouse. Expedited shipping is available and can be selected during the check out process. LED Mirrors with Free Shipping only applies to the continental United States. If you have any questions regarding the shipping of your LED Mirror please do not hesitate to contact us. 

Shipment Breakages

Lighted Image makes every effort to ensure our products are shipped in a manner to avoid damages throughout the shipping process. Every mirror is inspected and tested before it is shipped out to you to ensure the quality of each LED mirror. Occasionally damage does happen which is why we ask you to inspect your LED illuminated mirror before accepting it. If you do find damage, please let the courier know at the time of delivery and then notify us so we can begin to remedy the situation. In the event of damage, please know we will do everything we can to resolve the issue as quickly as possible including getting a replacement to you as soon as we can. 

Refund Policy

Please refer to our Refund Policy

Faulty Items

Lighted Image stands behind its products and wants to ensure your satisfaction. If you find that your LED illuminated mirror is faulty, contact us with the fault you are experiencing. If we can resolve the issue with a replacement part we will get this sent out to you as soon as possible. However, if a replacement LED mirror is required, we will arrange to have your mirror returned to us and a replacement mirror shipped out to you. If the mirror is out of stock we will discuss this on a case by case basis.



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